Miscellaneous

• What should I do if I can’t access my account?
• What should I do if I don’t find the brand I’m looking for?
• Does Unmetric track Dark Posts?
• Does Unmetric’s Response Time/Response Rate calculation include DMs?

Profiles

• How long can I bank a Profile for?
• How do I borrow Profiles?
• When is a Profile considered used?

Reports

• Why hasn’t my report reached me yet?

Data

• Why is my Facebook geographical fan data missing?
• Why is my Brand’s demographic data missing?
• Why are some interaction graphs missing?
• Why are some Instagram interaction graphs missing?
• Why does the ‘Insufficient data’ tag appear on Facebook posts?
• Why do some Instagram posts not have an Engagement score?

See all 9 articles

Troubleshooting

• Removal of Instagram profiles that are not Professional Accounts from our database
• Changes in interaction metrics for Instagram posts
• Discontinuation of some X (Twitter) metrics on Unmetric Analyze

FAQs

• Unmetric joins the Falcon.io family
• What demographic data do we provide?
• Why can't I see the EMV Engagement formula for some posts?
• How do I become an Unmetric Certified Analyst?
• Are Video Views available across all social networks?
• Metrics that are not available historically